Terms & Condition
If You Can Not Locate Your Chauffeur at the meeting point, please Do Not Leave – You Will Be Charged as NO-SHOW,
Please Call Us Immediately at +1 305-676-2626 so we could assist you in locating the chauffeur.
Terms & Condition
The following Terms & Conditions apply unless otherwise agreed to in advance and in writing. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. Car Service Miami (CSM) accepts VISA, MasterCard, American Express, and Discover credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance to clear before the date(s) services are rendered. New and one-time clients will be required to present their cards for imprinting. Additional ID verification may also be necessary.
Car Service Miami provides a flat rate for most domestic commercial airport pickups and drop-offs to or from MIA in the immediate metro Miami and Fort Lauderdale area and involving most major airports and metropolitan areas across the US. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time. Our standard complimentary wait time for departures is 15 minutes, domestic air/train arrivals 45 minutes, and international arrivals 75 minutes. After the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicles prevailing hourly rate. Additional charges may be incurred for (1) deviations from the requested service, such as extra terminal stops, extra stops en route, waiting time, holiday and late night surcharges, etc. (2) services in areas outside our corporate-owned locations. Vehicles in International Markets may incur a mileage charge, in addition to the hourly rate. These charges are subject to the time used and distance traveled. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Car Service Miami by each respective airline. (Car Service Miami is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBOs, services involving international arrivals, and services in commercial airports outside the U.S.
Car Service Miami may provide point-to-point transfer rates for local pickups and drop-offs within the immediate Miami and Fort Lauderdale service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance, and zone locations.
Car Service Miami provides an hourly rate for all other services based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait times as directed by the client. The vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. All hourly rates are subject to an hourly minimum and are billable from the time the vehicle leaves the garage until it returns.
Cancellations & Changes
Car Service Miami understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For local service in the Miami and Fort Lauderdale metropolitan area, we generally accept cancellations on sedan & SUV airport transfers without a charge three (3) hours before the scheduled pick-up time.
Vans, Minibuses, and premium and specialty vehicles have a 4-hour minimum and a 72-hour cancellation policy.
Motor coaches require no less than 2 weeks’ cancellation notice and up to 30 days’ notice.
International cancellations require a minimum 72-hour notice or as noted in your confirmation.
Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type, and market area.
Time changes made with less than the required notice above will still result in additional and possibly full charges. Example: At 9:30 am a requested change in pick-up time from 10:30 am to 1:00 pm will result in a full charge for the 10:30 am trip and a new charge for the 1:00 pm trip.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, and additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and often supplemental vehicles are required to accommodate this demand.
If you do not see your chauffeur, PLEASE CALL +1-305-676-2626, AND A DISPATCHER WILL ASSIST YOU to avoid the full-charge “no-show” fee. We generally include all admin/licensing and/or STC fees and recommended 20% chauffeur gratuity in the minimum no-show fee for your convenience, however, the gratuity amount is always 100% at your discretion. You may increase, decrease or have the tip removed entirely. Please advise on the gratuity you wish to pay if any.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time, admin/licensing/STC, and recommended chauffeur gratuity (gratuity amount at your discretion), will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to 2 hours of service, admin/licensing/STC and recommended gratuity (gratuity amount at your discretion) will be charged when the client does not show at the pre-arranged pick-up location.
Again, to avoid no-show charges, please call our office locally at +1-305-676-2626.
The dispatcher will immediately direct your chauffeur to you.
Generally, we accept new reservations, changes, and cancellations by e-mail (firstname.lastname@example.org) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +1-305-676-2626. Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s e-mail around the clock. So for shorter notice requests, always send those requests to email@example.com, not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. We cannot guarantee cancellations, changes, or new reservations unless sent to firstname.lastname@example.org with adequate notice. You should always get an e-mail confirmation of a new reservation, any changed reservation or canceled reservation. If you do not receive a such e-mail confirmation, please contact us right away.
Chauffeur Tip Policy
It is customary to pay a tip to the chauffeur for services rendered. As a convenience to our clients, a recommended 20% tip that is paid 100% to the chauffeur may be added to your charges, unless your corporate agreement states differently. Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip. Please let us know if you choose to pay the tip differently. If you are approving an additional tip being added to the bill, please confirm via signature and/or promptly via e-mail to email@example.com referencing your reservation number, or just give us a call to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests and that the actual amount received is always up to the client.
Car Service Miami and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, and weather conditions are often beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.
Baggage and Other Property Transported
Car Service Miami can not assume responsibility for the handling or maintenance of any baggage or other property, nor any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly before leaving the vehicle for all your personal belongings. Please make sure in booking the right type of vehicle based on the number of bags as we will not allow any cargo on the seats of the vehicles.
Car Service Miami reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated. No possession of firearms or dangerous substances of any kind, that are, or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. The sale or consumption of any type of narcotics or illegal drugs is not permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service. The client and renter are responsible for his/her guests, and any damage to the interior and types of equipment of the vehicle. This is including but is not limited to: gum, wine and alcohol spillage, vomiting, breakage of drink glasses, breakage of decanters, breakage of lights, television, DVD player, radio, and CD player. Repair and replacements of items shall have a minimum charge of at least $100. If anyone gets sick in the car there is a $500 clean-up charge. All passengers agree to behave in an orderly and well-behaved manner. Car Service Miami reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. In the event of such early termination, no portion of the rental fees shall be refunded. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean-up fee is $250.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be charged to the client.
Wait Time (Airport & Point-to-Point Transfers)
For airport and train arrivals (domestic air/train), Car Service Miami offers a 45-minute grace period from the updated arrival time. After the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicles prevailing hourly rate.
For all other transfers, a 15-minute grace period will be granted, after the complimentary wait time, the waiting time will be charged in 15-minute increments at the vehicles prevailing hourly rate.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers)
Additional charges may be incurred for (1) deviations from the requested service, such as extra terminal stops, extra stops en route, waiting time, holiday and late night surcharges, etc. (2) services in areas outside our corporate-owned locations. Vehicles in International Markets may incur a mileage charge, in addition to the hourly rate. These charges are subject to the time used and distance traveled. If you have any questions regarding these or any other charges, please call a Car Service Miami Representative.
Admin/Licensing Fee – Surface Transportation Charge
A 10% Administrative Fee for miscellaneous licensing, insurance, and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other charges include reimbursement for tolls, parking and airport, licensing and event fees, WiFi, and client-requested incidentals and amenities.
Meet & Greet Services
SEDANS and SUVs
FOR ALL DOMESTIC ARRIVALS YOUR CHAUFFEUR WILL BE MET AT THE BOTTOM OF ESCALATORS BY BAGGAGE CLAIM, FOR INTERNATIONAL ARRIVALS YOUR CHAUFFEUR WILL BE MET OUTSIDE CUSTOMS. Unless a curbside pickup has been requested.
SPRINTER VANS, STRETCH LIMOS, AND ALL BUSES
CURBSIDE PICKUP ONLY PLEASE CALL YOUR CHAUFFEUR OR OUR +1-305-676-2626 TO MEET AT THE CURB OUTSIDE BAGGAGE CLAIM
On request, meet & greet services will be charged at $45 per hour with a 2-hour minimum. The charge for an individual airport meet & greet at MIA is a $90 minimum. Meet & Greet services in other cities will vary by location.
Holiday & Off-Hour Surcharge
(charges vary in markets outside of Miami and Fort Lauderdale)
A $30 surcharge may be added to the base fare on transfers. For the following holidays and during the hours of 11:59 pm and – 4:59 am New Year’s Day, Thanksgiving Day, and Christmas Day.
Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates
On occasions that require overnight travel for chauffeurs, onsite coordinators, or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expenses.
Rates, charges, and terms are subject to change without notice.